Customer service teams are the front line of any organization. They are the point of whether reviews from customers are good or not, because exceptional service from the customer service team will determine between positive or negative reviews of your company. This value can be worth thousands of dollars and fame to your business. By looking at how influential customer service teams are for your business, we need to think about customer service team gifts as a worthy investment. A morale boost for your team will provide an opportunity for them to give their best to your customers. We will explain a lot about this in this article.
What is customer service team member?
A customer service representative works with clients when there are orders, complaints, or need any information about services or products purchased from your business. This team also provides solutions that fit any situation and prioritize the customers' needs, helping them in every process.
In some cases, the customer service team can also set up new customer accounts and take orders from them. This team must provide their best performance with pleasant gestures, calm voices, and prioritize customer comfort until their needs are met. That's why the customer service team is the front guard of every business, because they are the image for your organization or the bridge between the business and customers.
What are the duties of customer service staff?
The most important duty of a customer service representative is to be able to interact with customers and get the context of their problem. As support agents, they must have sound knowledge of service or product, to help customers who need solutions without taking a long time. If there is a problem that has not been resolved, then customer service needs to negotiate with the team and follow up with customers regularly for any updates or progress made to resolve the complaint.
Customer service not only has to solve any problems, but also needs to ask for feedback from customers. Any suggestions from customers need to be noted to improve the brand's experience. A good customer service representative must have good communication skills, competent technical knowledge, attention to detail, and a proactive approach to support.
Do customer service team need gifts?
Having a job where you have to chat with various kinds of customers every day will certainly be exhausting. Not all customers will have complaints and convey them in a polite way, sometimes customers are angry and vent their anger at customer service representatives.
However, this team must remain calm and accept all consumer complaints without having to get emotional and provide solutions as quickly as possible. Giving customer service team gifts is a must, because this team is your savior whenever there is a problem with customers, and is a great opportunity for ordinary customers to become loyal customers after they get any solutions from them.
Best customer service team gifts as a form of gratitude
A good customer service experience must be celebrated properly. With the hard work of the customer service team, the company's progress is also becoming clearer. Let's take a look at some of the best ideas for customer service team gifts, for a whole team or for each individual.
- Temperature control mug
The temperature control mug is a mug that is currently popular, because now there are mugs that can control the temperature of the recipient's beverage. Everyone wants their drink to stay warm and ready to drink even though they still have a lot of work to do. With temperature control smart mugs, you can provide comfort to the customer service team in drinking their warm drinks, giving new enthusiasm to each of their warm drinks.
- Tech lovers box
For customer service that has high dedication in providing the best for customers, you need to provide tech accessories such as cable organizers, portable chargers, desk lamps, Power Banks, wireless chargers, noise canceling headphones, etc. Customer service work is not only receiving calls from customers, but also doing other work such as writing feedback or data recaps. That's why a tech box is a good gift idea. Any tech-centric package will make the customer service team more enthusiastic in handling their work.
- Custom sweater fleece jacket
Celebrate customer service achievements with style with customized sweater fleece jacket, with soft, heathered tone, to provide optimal breathability and cozy warmth to the wearer.
Sweaters are an item that can be worn when going to work, or when traveling in cold weather. Ensure you choose material that provides comfort, convenient hand pockets, front zipper, and company logo on the left chest to add a touch of style.
- Leather souvenir
Any souvenir made from leather is the perfect gift for customer service representatives. With high-quality leather, you can choose to apply it to several items such as folders, luggage tags, notebooks, business card boxes, computer bags, custom mirrors, etc. You can choose a material that suits the recipient's style, there is PU (Polyurethane) for synthetic leather or PVC for artificial leather with good durability and versatility.
- Aromatherapy
Scented candle gifts, aroma diffusers, and aromatherapy gift boxes are suitable gifts for the customer service team. When work starts to get intense, of course customer service needs time to relax before they can return to handling customer problems. You can provide aromatherapy as stress relief and calm, you can give it to them in the break room, or give them a box directly for them to use at home.
Some of the ideas above are suitable gifts for customer service representatives, because these things can improve their performance. If you want to give any gift to be more meaningful, you can customize it at BestGiftHK. BestGift has focused on customized corporate gift production services and has been running for more than 20 years.
Best Corporate Care Packages for Every Employees
BestGiftHK is ready to accept orders from overseas customers, there is no minimum order, and can print corporate logos on the items you choose with various craft printing services such as laser, embroidery, pad printing, etc. We will work hand in hand with customers who value quality and time, and contribute our wisdom and strength to the brand promotion and development of Hong Kong enterprises.
